Astro Professional Gaming Headsets & Bags

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Type: Posts; User: janet

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    Crap company! All the mods due is "right click"...

    Crap company!
    All the mods due is "right click" and "paste" the same replies over and over. "send me your case number and I will send it in"...
    You guys are going to wear out your right click...
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    Stop payment NOW! You have a hardware failure and...

    Stop payment NOW! You have a hardware failure and unless you plan on going thru the same BS everyone else is without a resolution, you need to get your money back.
  3. I finally got my refund after a month of the run...

    I finally got my refund after a month of the run around! :rolleyes:

    This is one memory I hope to soon forget.. What a crap company! :p
  4. Honestly, spend your money elsewhere. Customer...

    Honestly, spend your money elsewhere. Customer service at Astro is a nightmare and they are sending out defective units. Even if your headset lives for a month and then has something go wrong, it...
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    These moderators are a joke. They know the...

    These moderators are a joke. They know the product is junk right now but they send out the same bs responses. There's so many issues right now that Mitchell's inbox is full and all 2 support team...
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    Seriously dude, you must be a troll!!! If...

    Seriously dude, you must be a troll!!!

    If there is one other person out there that got a response from CS, sent their headset in, and got it back in 2 weeks.. PLEASE post your great experience!!...
  7. Ok... So if the amount of people that have...

    Ok... So if the amount of people that have actually had a problem is small compared to what is out there for headsets.. Why is it taking weeks to hear back from customer support? And this is after...
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    Guys, the QD (quick disconnect) cable appears to...

    Guys, the QD (quick disconnect) cable appears to be junk on these, mine was crap out of the box. Really this was the only problem I was having with my A40 headset but the nightmare of trying to get...
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    Can't see how this is going to be a real popular...

    Can't see how this is going to be a real popular thread right now. :rolleyes:
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    Your not doing anything wrong. Many of us have a...

    Your not doing anything wrong. Many of us have a issue with the quick disconnect cord that plugs into the headset. Some have mic issues others have sound issues like your issue. We don't know for...
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    Hey Enzan No you are not the only one that is...

    Hey Enzan

    No you are not the only one that is in this boat. After several weeks of dealing with this issue, today, 1 month after purchase, I finally received the instructions on how to RMA.
    ...
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    Isaac, will continue to receive my emails and any...

    Isaac, will continue to receive my emails and any other individual I come across until Astro figures out that they need more support personnel.
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    You have to wonder if Astro is trying to fix a...

    You have to wonder if Astro is trying to fix a hardware problem with firmware??
    I'm reading where guys have changed the cable and fixed the problem that the mods are saying to update the firmware...
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    Yea, it will be a while before you get these but...

    Yea, it will be a while before you get these but what does this have to do with durability which is what the post is about? How did you dig up a thread from August?
  15. Isaac, sent me an email too stating that he would...

    Isaac, sent me an email too stating that he would be sure Kevin from cs would be touch with me by Monday, he would make sure of it. If you haven't called skull candy by now I would suggest that you...
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    !00% committed or 100% in denial?? The right...

    !00% committed or 100% in denial??

    The right thing to do is to be forth coming with information.. not close your eyes and act like there isn't a problem..
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    Matrix, go back through the forum dude... I mean...

    Matrix, go back through the forum dude... I mean how many pages are you going to find with problems, one right after the other?? Don't you think posers or just out right Whiners would get bored and...
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    Hey Matrix.. Just be happy that your not having a...

    Hey Matrix.. Just be happy that your not having a problem. Basically the fact that you are putting these issues back on the consumer is a slap in the face for all of the frustration many are having.
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    They definitely must know by now that they rushed...

    They definitely must know by now that they rushed to market the 2013 line. Both hardware and software issues exist. On the hardware side it appears they have a bad batch of cables and possibly ports....
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    I just got off the phone again with SkullCandy.....

    I just got off the phone again with SkullCandy.. I have been told again that my information will be given to a supervisor. She mentioned that they have received several phone calls about Astro...
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    http://www.astrogaming.com/firmware

    http://www.astrogaming.com/firmware
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    Pointing out that the firmware is for both A50's...

    Pointing out that the firmware is for both A50's and A40's even though it says A50 firmware.
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    The firmware supposedly is for the mixamp which...

    The firmware supposedly is for the mixamp which is the same for A40's so it is supposed to work.
    You will notice that Astro is not very good about accurately putting documentation out there to the...
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    I can't see that swiveling the mic around is...

    I can't see that swiveling the mic around is going to be a permanent solution. It's either connected or it isn't.

    The first issue I had was that I had no mic. Then I noticed that the mic cut in...
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    Unfortunately the people that have this answer...

    Unfortunately the people that have this answer aren't talking and this is a good portion of the problem, their crappy communication.

    One theory is that the place went to pot when Astro was bought...
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