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  1. Hi Corp_Shepherd, There's a chance it might...

    Hi Corp_Shepherd,

    There's a chance it might work on your PS3 without a USB hub but I couldn't guarantee anything.

    - Mitchell
  2. Hi barga90, Unfortunately as you're using a...

    Hi barga90,

    Unfortunately as you're using a third-party headset, it's just down the the microphone on it. The MixAmp Pro 2013 Edition takes and outputs the microphone as it's given and if your...
  3. Hi rryanm, The MixAmp 5.8 isn't firmware...

    Hi rryanm,

    The MixAmp 5.8 isn't firmware upgradeable although can still be used with the Xbox One as long as you have installed the April Xbox One Controller Firmware Update.

    - Mitchell
  4. You're welcome, zedetach. Please let me know...

    You're welcome, zedetach.

    Please let me know if you have any further questions.

    - Mitchell
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    Thanks, Jimmy. - Mitchell

    Thanks, Jimmy.

    - Mitchell
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    Hi Sicarus343, Possibly. When you connected...

    Hi Sicarus343,

    Possibly.

    When you connected the MixAmp to your computer, did you remember to set the optical output of your external sound card as the default playback device and enable Dolby...
  7. Hi D0WN N DIRTY, The method of resetting your...

    Hi D0WN N DIRTY,

    The method of resetting your A50 Wireless Headset is a temporary fix and if you're okay leaving it like that, it won't cause any harm over the long run although I would still...
  8. Hi barga90, The Xbox One Stereo Headset...

    Hi barga90,

    The Xbox One Stereo Headset Adapter has the ability to output both game audio and voice audio so you will need to set it to voice only when using the MixAmp Pro 2013 Edition or else...
  9. Thanks for letting know, Liam15! Glad it's all...

    Thanks for letting know, Liam15! Glad it's all working now :D

    - Mitchell
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    Hi Ghostly, On the back of the A50 Wireless...

    Hi Ghostly,

    On the back of the A50 Wireless Transmitter, you will need to remove the two covers blocking the optical input and optical output so you can connect the included optical cable. Once...
  11. Hi katpeeler, It's not a firmware issue so we...

    Hi katpeeler,

    It's not a firmware issue so we don't have an upcoming firmware to resolve this.

    - Mitchell
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    Hi demonrik, Thanks for letting me know. I'll...

    Hi demonrik,

    Thanks for letting me know. I'll take a look into this to see if I can replicate the problem you are experiencing over the week.

    - Mitchell
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    Hi Ghostly, Yes. You will need to remove the...

    Hi Ghostly,

    Yes. You will need to remove the two plastic pieces from the ends of the TOSLINK optical cable, this is to protect the cable from being damaged which could cause issues with the audio...
  14. Hi VuurbalChupaNK, No worries. Let me know how...

    Hi VuurbalChupaNK,

    No worries. Let me know how you get on.

    - Mitchell
  15. Hi Corp_Shepherd, Some PS3's are reported to...

    Hi Corp_Shepherd,

    Some PS3's are reported to not power the A50 Wireless Transmitter although it's a rare occurrence. I've tested my A50 Wireless Transmitter on the Classic PS3, PS3 Slim and PS3...
  16. Hi VuurbalChupaNK, Sorry for missing your...

    Hi VuurbalChupaNK,

    Sorry for missing your second reply, it was posted while I was writing mine.

    If it's now showing as Ready then it should be good to go. Let's see why it isn't hearing...
  17. Hi VuurbalChupaNK, The Mic in at the Front...

    Hi VuurbalChupaNK,

    The Mic in at the Front Panel (Pink) or Mic in at the Rear Panel (Pink) should show as Ready without a red arrow once something has been connected such as your A40 Headset with...
  18. Hi VuurbalChupaNK, Could you try the following...

    Hi VuurbalChupaNK,

    Could you try the following for me?

    1) Open the Start Menu.

    2) Select Control Panel.

    3) Change the View by to Small icons and select Sound from the list.
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    Hi bobs_tank, Although the equipment will come...

    Hi bobs_tank,

    Although the equipment will come back to us, we normally know nothing about the issue, it's basically like opening the box and then guessing what's wrong with the product although if...
  20. Hi VuurbalChupaNK, Unfortunately I don't have...

    Hi VuurbalChupaNK,

    Unfortunately I don't have Skype access at this time. What version of Windows are you running?

    - Mitchell
  21. Hi zedetach, That's fine. The A40 MixAmp,...

    Hi zedetach,

    That's fine. The A40 MixAmp, MixAmp Pro and MixAmp 5.8 should all be compatible with your headset.

    - Mitchell
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    Hi bobs tank, I've taken a look through your...

    Hi bobs tank,

    I've taken a look through your support case. It appears that we're registering your equipment into our system and will probably request for your transmitter to be sent in for a...
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    Hi Goodmorningvietnam, We're always working on...

    Hi Goodmorningvietnam,

    We're always working on something new behind the scenes but we have nothing to share or announce at this time. Sorry about this. If you do want to keep up to date on all our...
  24. Hi zedetach, If your headset works fine with...

    Hi zedetach,

    If your headset works fine with an iPhone then it should have no issues receiving audio from the MixAmp Pro 2013 Edition.

    - Mitchell
  25. Hi uurbalChupaNK, When you connect the A40...

    Hi uurbalChupaNK,

    When you connect the A40 Headset to your computer using the ASTRO PC Splitter, your sound card will need to be set as the playback and recording device. Windows won't directly be...
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