Mitchell,

Yes I did on Sunday and still havent heard back. Thanks for all your help in this matter !!! I am returning these to EB Games and buying the Turtle Beach XP500's in about 20 min.

Michell,

Have now tried holding down the game side of the ear piece for 10 sec, no beep and no sound. Any other suggestions ??

and yes they are both showing the red power light.

Mitchell,

You know what assuming does : ) No I havent tried that yet. So youre saying to hold down the game side on the ear piece for 10 sec until I hear a beep, is that correct ?

Thanks...

I have tested all the cables and all work. I have tried it on xbox, ps3 and straight from my amp and tv and no sound. Yes my Dolby light is on. At first I did hear a sound but very faint even with...