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  1. Microsoft is currently working on a firmware...

    Microsoft is currently working on a firmware update for the Xbox One Controller in order to resolve this issue for third party headsets used with their Headset Adapter.
  2. With the PC QD Cable, game audio is transmitted...

    With the PC QD Cable, game audio is transmitted over one connector and voice audio over the other. You will need to use the Y-Adapter in order to have both game and voice audio transmitted over the...
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    Make sure that you have configured your PS4 as...

    Make sure that you have configured your PS4 as detailed in our Quick-Start Guide
  4. Verify that your XBL cable is firmly connected to...

    Verify that your XBL cable is firmly connected to both the 2.5mm to 3.5mm adapter and your MixAmp Pro, and that the 2.5mm to 3.5mm adapter is firmly connected to the Headset Adapter.

    If you still...
  5. As Prosiris mentioned, the popping/cracking after...

    As Prosiris mentioned, the popping/cracking after enabling DD bitstream audio is a known issue and Microsoft's official troubleshooting solution for this is a hard console reset.

    From the Xbox...
  6. As Prosiris mentioned, our Audio Systems do not...

    As Prosiris mentioned, our Audio Systems do not support DTS. You will need a sound card with support for Dolby Digital Live, or an equivalent codec, in order to receive surround sound audio from PC...
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    All of the Headsets and Audio Systems offered...

    All of the Headsets and Audio Systems offered through our site are the latest models. The A40s are an excellent choice for PC gaming :)

    The MixAmp Pro is necessary for surround sound audio on...
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    @naztynestor: both the A50 Headset and TxD Unit...

    @naztynestor: both the A50 Headset and TxD Unit accept firmware updates.
  9. If you have a sound card with support for both...

    If you have a sound card with support for both Dolby Digital Live and Dolby Headphone then you would not need the MixAmp Pro for surround sound audio with the A40s.

    If you have a sound card with...
  10. You'll need to use the Amplify perk if you want...

    You'll need to use the Amplify perk if you want to hear players with Dead Silence on.
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    All A30/A40 Audio Systems currently available...

    All A30/A40 Audio Systems currently available through us include the latest model of the MixAmp Pro (2013 Edition). None of the available firmware updates are designed to increase volume output.
    ...
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    Make sure that you are connecting the A50 Headset...

    Make sure that you are connecting the A50 Headset to a powered USB port for charging. If so, please submit a ticket to our Support Team for this.
  13. Correct, firmware updates are not available for...

    Correct, firmware updates are not available for pre-2013 Edition MixAmps.

    Microsoft is currently working on another firmware update for the Xbox One Controller to improve compatibility with third...
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    Sorry to hear that you're having trouble with...

    Sorry to hear that you're having trouble with your A50s. Try resyncing your A50 Headset with the TxD Unit by holding down the power button on both devices until the LEDs flash white. Also, verify...
  15. Very sorry that you received a defective unit :(....

    Very sorry that you received a defective unit :(. As it sounds like the battery was damaged, it's possible that this is true for the drivers as well. If you are still unhappy after receiving a...
  16. Make sure that you are running the latest...

    Make sure that you are running the latest firmware update for your Xbox One Controller. Also, verify that your XBL cable, 2.5mm to 3.5mm adapter, and Headset Adapter are all firmly connected. You may...
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    After updating your firmware you will need to...

    After updating your firmware you will need to resync the A50 Headset with the TxD Unit. To do this, hold down the power button on both devices until the LEDs flash white.

    Also, after applying a...
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    Try disconnecting then firmly reconnecting your...

    Try disconnecting then firmly reconnecting your XBL cable and Headset Adapter to your Xbox One Controller. If you are using an A50 Headset, try resyncing with your TxD Unit by holding down the power...
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    @aztek_powerz: poor mic-quality when using...

    @aztek_powerz: poor mic-quality when using third-party headsets with Microsoft's Headset Adapter is a known issue and is something Microsoft is working on a firmware update for the Xbox One...
  20. Hi Antoniomamona, Pre-2013 MixAmps do not...

    Hi Antoniomamona,

    Pre-2013 MixAmps do not accept firmware updates. This is why the firmware updater does not recognize that a MixAmp is connected.
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    You'll want to have DTS disabled as the format is...

    You'll want to have DTS disabled as the format is not supported by our Audio Systems. You'd want to leave Dolby Digital enabled for surround sound audio from movies, but it will not provide you with...
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    GIMP (http://www.gimp.org/)is free to use and...

    GIMP is free to use and very powerful. Numerous tutorials are available through a quick Google search :)
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    You likely have ASTRO Wireless Transmitter...

    You likely have ASTRO Wireless Transmitter selected as your playback device, which means game audio is being sent over the USB connection and not the optical connection (you're only receiving stereo...
  24. For the audio drops, you may be in need of a...

    For the audio drops, you may be in need of a replacement USB power cable. Our Support Team will be able to verify this and get a new one out to you if necessary. In the mean time, if you have another...
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    Opt-In is an input and Opt-Out is an output. You...

    Opt-In is an input and Opt-Out is an output. You will want to connect your audio source to the input of the TxD transmitter (Opt-In)

    Out Audio Systems feature microphone monitoring, which samples...
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