I have opened up 2 tickets with support within the past few days and they have not gotten back to me. Case # is 00196899
I have a A40 pro. The headset is ok, Chat channel OK, but no volume from the game. Any Solutions?
Hey I'm currently working to getting to an mlg or pro lan tournament along with my team Serenity Gaming, and was wondering if there is any way we can get some A40's to help us on our way, feedback is appreciated
easy refraxion just to let you know ps3 have just done a update 4.40 and it has sorted my mic out alot, the update was for headsets. so you can let people know, still think the amp needs another update as pro mode has 2 much base, just hope it aint long now for the eq settings =)
CASE #00140312 Opened onDecember 21 2012 09:33:26 UTC Still no reply.
My case number 00134322 was closed saying I didnt respond to my support rep zach flowers. I have sent 6 responses before it was closed I was willing to give you guys another chance but the fact is im very displeased with not just the product but the service in which this is being handled. I will give you guys 3 days to respond to me or im going to have to file a small claims case and thats something I dont want to have to do you guys have my email and number. Sorry for using this to get a hold of a customer relations person but this company's support claims obviously dont work.
CASE #00133666 - this one was closed unanswered
Status Closed custoemr
Opened on November 26 2012 04:10:36 UTC
CASE #00134438 This one matters the most and it was closed without any type of response and i did not get my refund
Status Closed custoemr
Opened on November 28 2012 08:37:53 UTC
CASE #00136964 still unanswered as of today
i just received my a40's w/2013 mixamp. I did not receive any speaker tags at all! Not even the basic white astro tags. Is there a way for you to ship them to me?
Opened on December 08 2012 08:00:18 UTC
CASE #00137010 no response still
Opened on December 09 2012 01:58:32 UTC
CASE #75181 just put this in today asking for a refund again.
Opened on December 12 2012 10:21:54 UTC
Astro Case Number - Astro Gaming Case # 00132855
Please respond to me.
Can you help me on a getting a response to a case 00130388 and please please please don't say you will submit to a customer service representative...because that isn't working... It's really simple, just want to verify that my order has been shipped and have a tracking number sent. My order was placed and paid for on 11/05 for a A40. I must have shipment by this Saturday...the 17th.
Janet Snow order #200073581
CASE #00128575I have yet to hear back from Astro since last Tuesday about my support case and my Astro A40's are brand new. The mix amp pro will not show up under input and output device under accessory setting for ps3 so i cannot use the mic. Please help.