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PS4 Mic Volume

Discussion in 'Community Support' started by Marrhieuw1997, Dec 6, 2018.

  1. Marrhieuw1997

    Marrhieuw1997 ASTRO Private

    I installed my Astro a40 TR + Mixamp TR correctly to my PS4, but i can only hear my friends talk in the party when i change my audio device output to TV instead of the USB-headset.

    Besides that when i try to make my mic volume higher i can barely hear myself talking.

    Can anybody help me with this problem?
  2. ASTRO Vertigo

    ASTRO Vertigo Social Media Team Staff Member

    Hey Marrhieuw1997,

    Which MixAmp Pro TR are you using? What is the model number listed on the bottom of the unit?

    - Mitch
  3. Marrhieuw1997

    Marrhieuw1997 ASTRO Private

    i am using the MixAmp Pro TR for PC and PS4,

    The model is: MA3P03
  4. ASTRO Vertigo

    ASTRO Vertigo Social Media Team Staff Member

    Hey Marrhieuw1997,

    When you connect everything to your PS4, is your MixAmp in console mode indicated by the solid red ring around the power button?

    Also, what happens if you set the mixer to full voice audio, can you still not hear anyone at all?

    - Mitch
  5. Marrhieuw1997

    Marrhieuw1997 ASTRO Private

    When i connect te MixAmp i can see the solid red ring around the power so it is in console mode.
    When i set the mixer to full voice audio i can hear people talking but it is very low.
  6. ASTRO Vertigo

    ASTRO Vertigo Social Media Team Staff Member

    Hey Marrhieuw1997,

    Under Settings > Devices > Audio Devices.

    Has the volume of this been set to maximum?

    - Mitch
  7. Marrhieuw1997

    Marrhieuw1997 ASTRO Private

    Yes the volume is set to maximum
  8. ASTRO Vertigo

    ASTRO Vertigo Social Media Team Staff Member

    Hey Marrhieuw1997,

    Is the original USB cable being used for your MixAmp?

    Also, do you have any other USB devices connected to your console and is the MixAmp being connected directly to a USB port on the front of the console and not through any USB hubs?

    - Mitch
  9. Marrhieuw1997

    Marrhieuw1997 ASTRO Private

    Yes the original usb cable is used to power the mixamp

    I don't have onther usb devices connected to my console, and yes the usb cable is directly connected to the ps4 no use of any hubs.
  10. Marrhieuw1997

    Marrhieuw1997 ASTRO Private

  11. ASTRO Vertigo

    ASTRO Vertigo Social Media Team Staff Member

    Hey Marrhieuw1997,

    It sounds like there could be an issue with the MixAmp. Have you been in touch with our support team about this issue yet or not?

    - Mitch
  12. Marrhieuw1997

    Marrhieuw1997 ASTRO Private

    No i haven't. i will contact the support team!

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