New Astro A50 gen 3 not charging

Discussion in 'Community Support' started by NSUDMD, May 19, 2017 at 8:46 AM.

  1. NSUDMD

    NSUDMD ASTRO Private

    I just received my A50s and when I place them on the base station nothing happens. The only light on is the lightning bolt for PC/PS4. I tried to hold the dolby button to reset them and no light appeared and headset didn't respond. I tried to charge them using the micro usb directly into the headset and that didn't work either. What else can I do or is there something that I'm missing.
  2. NSUDMD

    NSUDMD ASTRO Private

    The base station only shows one light as well. The red or white lightning bolt depending on what mode. None of the other lights are on.

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