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New A20 owner, but problems with the headset.

Discussion in 'ASTRO Nexus' started by Patrandec, Mar 28, 2018.

  1. Patrandec

    Patrandec ASTRO Private

    Hi all, I bought an Astro A20 last week and from the very beginning have been experiencing a distracting background noise. It's not just hissing, though that is present, but a low level pulsing background hum. However, it completely goes away (as does the hissing) when i unplug the USB cable from the base station. This happens when the base station is plugged into both my XBox One X and PC and I have used four different USB cables, including the one that came with the headset. It is very off putting and is effectively giving me a worse playing experience than the £30 wired headset I was using. Do I have a faulty headset?

    Would have posted in the support section but it's full of spam at the moment.....
  2. Patrandec

    Patrandec ASTRO Private

    Ignore this post - I've re-posted into the community support forum.

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