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Astro a50 weird playback problem

Discussion in 'Community Support' started by Flobo, May 2, 2015.

  1. Flobo

    Flobo ASTRO Private

    My astro a50 will send the headset sounds through my microphone even when the microphone is on mute. For exmple if I use the button on the side of the headset my friend on skype will hear the little DUDU sounds that the headset make, or for exmaple if im on low battery the sound will play. Also i tried muting the microphone and the sound still played while they could not hear my voice.

    I have tried changing microphone and that works! I have also tried changing usb slot and installing new firmare, acctually this started slightly after i installed new firmware. I have also tried reinstalling the drivers.

    also i noticed that sometimes while charging, the headset will play small beeping noices over skype and also when I have been wearing my headset without any sound at all i would also hear this beeping sounds my self!

    Any help would be great as this can be some what annoying!
  2. ASTRO Vertigo

    ASTRO Vertigo Social Media Team Staff Member

  3. Flobo

    Flobo ASTRO Private

    This seems to have fixed the issue yes
  4. Flobo

    Flobo ASTRO Private

    However i now have a weird buzzing sound in the headset whenever i make a sound for example typing on the keyboard or tapping the table. Which is also kind of anoying if there isn't a constant sound in the headset so I cant hear the buzzing sound
  5. Flobo

    Flobo ASTRO Private

    This issue goes away if i mute the microphone though
  6. Flobo

    Flobo ASTRO Private

    Downloading 4143 has so far fixed all the issues!
  7. Flobo

    Flobo ASTRO Private

    buzzing noice back, had to update back to newest.....
  8. ASTRO Vertigo

    ASTRO Vertigo Social Media Team Staff Member

    Hi Flobo,

    In regards to 4143, is this the transmitter firmware that you have downloaded?

    - Mitchell
  9. Flobo

    Flobo ASTRO Private

  10. ASTRO Vertigo

    ASTRO Vertigo Social Media Team Staff Member

    Hi Flobo,

    I would recommend to keep your transmitter firmware on the latest 4193.

    The noise you may be hearing is normal and can happen when the microphone is active although if you have no audio playing through your headset, it can be more audible. Are you able to hear it when you have either game or voice volume playing through your headset?

    - Mitchell
  11. Flobo

    Flobo ASTRO Private

    If there is sound i cant hear it but ofc there won't be a constant sound if im on for example skype, so for now i just have to live with others hearing my sounds
  12. Frederico Patricio

    Frederico Patricio ASTRO Private

    I had the same issue and reverted my headset to 4142, from 5037 as suggested and it worked.
    Thanks.
  13. ASTRO Vertigo

    ASTRO Vertigo Social Media Team Staff Member

    Thanks for letting us know, Frederico Patricio.

    - Mitchell
  14. blaubarschboy

    blaubarschboy ASTRO Private

    for me the same... Plus: When I use the latest headset firmware my Chat Voice (mic) is soooooo quiet. Had to downgrade my headset firmware to 4142. Will there be released another firmware without bugs?
  15. ASTRO Vertigo

    ASTRO Vertigo Social Media Team Staff Member

    Hi blaubarschboy,

    We're looking into if we can increase the voice feedback again although this isn't a bug but we are aware of it.

    - Mitchell
  16. blaubarschboy

    blaubarschboy ASTRO Private

    i think you misunderstood me. My friends in the xbox live chat can't hear me until i yell or put the microphone DRIECTLY to my mouth (you have to stretch and hold it in this position - its not able to stay there by itself). I think that IS a bug. I downgraded to the older version and this one runs good. (The playback sound must be a bug too - it can't be intended to let the useres on the other side hear the sound from your headset: beeps and blups when you shut it off or adjust the chat / game volume).
  17. ASTRO Vertigo

    ASTRO Vertigo Social Media Team Staff Member

    Hi blaubarschboy,

    The sidetones are something we are looking into but your microphone should not be hard to hear. Please contact our support team if this is happening so we can troubleshoot and gather some information from you.

    - Mitchell
  18. UTWarden

    UTWarden ASTRO Private

    Kinda necro bumping, but to shed a little light, I believe I have Gen 1 A50, connected to my PS4, no one ever heard me adjusting my sound, like the center between game balance and voice, they hear it now, I recommended the headset to 2 others, the sound is fantastic, I heard the beeps from thiers a while back, and commented on hearing it, and they didn't hear mine, now I have the issue and I know its the firmware for headset as I recently did the firmware update. Even muted the beep sounds are transmitted.
  19. One_Liter

    One_Liter ASTRO Specialist

    Mitch,
    So I finally got around to do the firmware update on my A50 to 4143 in hopes of fixing the playback issue but unfortunately it is not fixing the problem. Any other suggestions?
  20. One_Liter

    One_Liter ASTRO Specialist

    Nevermind. I realized my mistake. I had uploaded the wrong firmware. Everything is good. Thanks and sorry for the inconvenience.

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