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Astro A40TR with mixamp pro Gen 3

Discussion in 'ASTRO Nexus' started by tommyjiang, Sep 28, 2018.

  1. tommyjiang

    tommyjiang ASTRO Private

    Hi,
    I'm using an A40 TR (PC) edition to use with my mixamp pro gen3.
    Somehow I ended up with a A40 mobile cable and when I mute the headphone
    it will not mute immediately. Is there anything I can do about it?

    Thanks
  2. ASTRO Vertigo

    ASTRO Vertigo Social Media Team Staff Member

    Hey tommyjiang,

    The A40 TR Headset standalone comes with our mobile cable as we do not know if it's being used standalone or with a MixAmp. As it's an analogue mute switch, as soon as you move the mute switch to the on position, it should be an instant mute with no delay.

    How long would you say it's taking to mute your microphone?

    - Mitch
  3. tommyjiang

    tommyjiang ASTRO Private

    Hi, thanks for the reply. It generally takes 2 to 3 seconds at least.
  4. ASTRO Vertigo

    ASTRO Vertigo Social Media Team Staff Member

    Hey tommyjiang,

    Please contact our support team about this issue if you havent already. We will more than likely have to replace the headset cable for you but they'll have some further troubleshooting to attempt first which may correct this problem.

    - Mitch

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