Anyone experience PS4 A50 Gen3 sound fluctuations?

Discussion in 'Community Support' started by iGgame2, Feb 17, 2017.

  1. iGgame2

    iGgame2 ASTRO Private

    In the title... I've been playing The Division, and lately I have had the sound on the A50 just start to get LOUDER. As in I have to turn the volume down. The increase extends to the side tone as well. It'll go on OK for a while, then do it again.

    Weird. My set is only a couple of weeks old, latest firmware. Keep them charged until they are being used.....

    Ideas!? Thanks!
  2. ASTRO Vertigo

    ASTRO Vertigo Social Media Team Staff Member

    Hey iGgame2,

    Have you tried hard resetting the headset? If you hold down the Dolby button and Game button on the headset for 30 seconds and release, you should see the power light go out and come back on. From here, immediately dock the headset on the base station and await the lightning bolt to stop flashing which will force a new connection.

    - Mitch

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