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7.1 Surround Sound Doesn't work

Discussion in 'Community Support' started by Abdulaziz Almohareb, Feb 9, 2019.

  1. Abdulaziz Almohareb

    Abdulaziz Almohareb ASTRO Private

    Hello, my Astro A5p Surround sound is not working on ps4.

    I have astro A50 the first generation. The headphone crashed and I replace it with the second generation. So I'm using now.

    * 1st generation Astro Mixamp
    * 2nd generation astro headphones

    I updated both kits firmware, but I noticed that surround sound is gone.

    I play o ps4 pro
    And my settings are:

    1- Primary Output Port: DIGITAL OUT (OPTICAL)
    2- Audio Format (Priority): Bitstream (Dolby)

    How could I fix this issue
  2. ASTRO Vertigo

    ASTRO Vertigo Social Media Team Staff Member

    Hey Abdulaziz Almohareb,

    Based on the settings you have provided, you should be hearing surround sound just fine.

    If the Dolby button lighting up on the A50 MixAmp TX?

    - Mitch

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