Suggestion: Dont ship broken items

[Bouncer56]

I received my Astro a40's on my B-day 12/18 when I got them everything seemed fine. I ordered an optical cable for the mixamp since everyone says the audio is way better with it. After getting the cable I decided to test it out on call of duty MW 2 and that's when i noticed that my speakers crackled during high explosions and when stealth bombers flew over in the game. I am not an expert with speaker equipment but everyone i have asked said it was because the speaker is blown. Now I don't know if astro test each headset before they ship but they should because i spend nearly 300 American dollars on these to end up with something that is not even worth half that. Lets just say I hope the support team at astro is as good as they say they are because I want this problem fixed or a complete refund. It just makes me upset that i spent this much money and my headset they gave me is junk. This is probably the worst purchase I have ever made and if its not fixed it will definitely be the last time i deal with this company. :mad:

So buyer beware

[ninjikiran]

There could be a few reasons, the speaker could be blown though. Chill out though, it happens with msot electronics, for every perfect product there is going to be a lemon somewhere. Their RMA is very seamless and quick.

Out of curiosity though are you using a PC or 360 in this situation? If your using the PC MW2 theres a few things that can be tested to see if it is the headphones or not. Sometimes if you push out too much volume from the source to the mixamp regardless of volume you will get headphone speaker shattering bass at high volumes with the same sound and distortions at low volumes from the amp itself.

Try them without the amp as well on like an ipod or something similarly low powered and see if the sound is distorted still. I am not support or RMA so I am just suggesting things you can do in the mean time. More than likely it is broken though, especially if your having problems with it on the 360.

[Bouncer56]

I am on the xbox 360 and all my volume knobs are never over 2/3 of the max volume at anytime i like to keep my headphones at a volume that i can still hear after i get done gaming. I'd be a little more clam once this problem gets fixed i just hate to spend that much money for broken headphones.

[ninjikiran]

I am on the xbox 360 and all my volume knobs are never over 2/3 of the max volume at anytime i like to keep my headphones at a volume that i can still hear after i get done gaming. I'd be a little more clam once this problem gets fixed i just hate to spend that much money for broken headphones.

I hate paying any amount of money on something broken, I been there before. Sony almost wanted to charge me $130 to fix my PS3's blu-ray drive since I lost my receipt. Luckily gamestop saved me ;)

I have been through many lemon items, some of which costing $500(video card). Only thing I learned is to just have patience, go through RMA and I never had any issue getting something replaced. Now if I did have trouble, hell hath no fury like a geek with expensive defective hardware.

[Bouncer56]

I hate paying any amount of money on something broken, I been there before. Sony almost wanted to charge me $130 to fix my PS3's blu-ray drive since I lost my receipt. Luckily gamestop saved me ;)

I have been through many lemon items, some of which costing $500(video card). Only thing I learned is to just have patience, go through RMA and I never had any issue getting something replaced. Now if I did have trouble, hell hath no fury like a geek with expensive defective hardware.

Ya I guess i got a little hot under the collar but i'm just freaking out cause im worried it wont be fixed and since its the holidays I cant get a fast response. My last issue i had with hardware the company wouldn't replace the item because i waited more than a week to report it and they pretty much told me i was down **** creek with out a paddle.

[ninjikiran]

Ya I guess i got a little hot under the collar but i'm just freaking out cause im worried it wont be fixed and since its the holidays I cant get a fast response. My last issue i had with hardware the company wouldn't replace the item because i waited more than a week to report it and they pretty much told me i was down **** creek with out a paddle.



All of our products carry a one-year warranty on defective parts or faulty workmanship during the manufacturing process. The warranty does not cover damage caused by accident, misuse, abuse, neglect, lightning, power surges, other acts of nature/god(s)/Flying Spaghetti Monster, or unauthorized product modification or repairs.

International customers(outside of the United States) are responsible for any shipping costs on items sent in for warranty evaluation/repair. The costs of warranty work and standard return shipping to our customers are included in the coverage of the warranty.


You are covered for a full year, your good. They handle shipping charges as well within the US.

Usually they will send you the replacement, and when the replacement comes you put the old ones in the box the replacement came and send it back with the pre-paid label.

[Bouncer56]

You are covered for a full year, your good. They handle shipping charges as well within the US.

Usually they will send you the replacement, and when the replacement comes you put the old ones in the box the replacement came and send it back with the pre-paid label.

Well if they send me new ones and then i get to send my old ones back I would be more than over joyed so that way i don't have to get stuck with out my headphones cause currently my setup requires me to use them for audio.

[ninjikiran]

Well if they send me new ones and then i get to send my old ones back I would be more than over joyed so that way i don't have to get stuck with out my headphones cause currently my setup requires me to use them for audio.

They should, but dunno if they do it for the full system. I know thats how it is handled with the mixamp.

You'de be suprised though, alot of companies do it like this these days. I had a defective 2493HM, actually I think their entire line of monitors is friggen defective and I exchanged it at a UPS store when it got there. With the astros though you don't need to go through that hastle.

[Bouncer56]

They should, but dunno if they do it for the full system. I know thats how it is handled with the mixamp.

You'de be suprised though, alot of companies do it like this these days. I had a defective 2493HM, actually I think their entire line of monitors is friggen defective and I exchanged it at a UPS store when it got there. With the astros though you don't need to go through that hastle.

The only other issue would be is if they would send me a new one or refurbished

[ninjikiran]

The only other issue would be is if they would send me a new one or refurbished

No idea, everything from here out is more a support question. They usually answer your e-mails quickly if it weren't for the vacation.

[Bouncer56]

No idea, everything from here out is more a support question. They usually answer your e-mails quickly if it weren't for the vacation.

Ya, They have their vacation time then come back to people like me bitching and moaning about their products :P

[ninjikiran]

Ya, They have their vacation time then come back to people like me bitching and moaning about their products :P

Basically, but that is their job ;)

[Bouncer56]

Ya I guess so

[ASTRO stanimal]

Hi Bouncer56,

We apologize about any issues you may be having with your A40 Audio System. Our Support Team (http://www.astrogaming.com/support) is working all throughout the holidays to ensure that all ASTRO customers get the best service possible, even in this busy holiday period.

If you are having an issue with any of our gear, please contact our Support Team (http://www.astrogaming.com/support) and they will go through a few troubleshooting steps. After that, they will be able to provide you with a solution to get your A40's working great.

- ASTRO Stanimal

[Bruan]

I can relate to Bouncer56. My mixamp was broken and we're currently in the process of getting a new one shipped to us. However, it took a pretty long time for us to get our UPS label sent. We ended up calling a million times, and I imagine our support guy got pretty mad at us.

I think they're just slammed with the holidays, so any repairs/replacements may take longer than usual.