Custom Tag ordering problem [Archive]

kbman99

12-22-2009, 03:58 PM

Okay so I had ordered my custom tags and my headset on the same day which was 2 weeks ago on a Saturday night. I got my headset yesterday and I haven't even received the tracking number for the tags. I got a confirmation from PayPal and ASTRO that my tags had been ordered and that my tracking number should be sent to me from UPS when they were shipped out. I don't know if they are just really really backed up with making Tags or of my order didn't go through correctly. Can someone please respond saying what happened.

I also contacted the support team and they responded back almost immediately. They asked me for the order number which I did not have because someone deleted it and I instead sent them the e-mail that I ordered the tags through. They have yet after 3 days to send me their response.

Thanks,
kbman99

ASTRO stanimal

12-22-2009, 07:26 PM

Hi kbman99,

We apologize but our Support Team never received a response from you. If you could please respond again to the email we last sent, we'll pick this back up and see what happened with your order.

Thanks,

- ASTRO Stanimal