Hello

[Cann360]

new here, just bought a pair of the a40's. I have a question tho, I didn't receive a confirmation email on my purchase so I emailed customer service about it. It also did give me an "unable to make purchase" msg after confirmation, yet my credit card has a charge for the amount. Anybody ever have this happen before? Thanks!

[kbman99]

I don't know what could have happened and I hope you get this all figured out. Most likely anyone here can help you out and especially the higher rank people on the forums. Try looking for people with 'ASTRO' in front of their name because most likely they are a worker for ASTRO or they are just a forum mod. Good Luck and I hope you get your new ASTRO's soon :D
~kbman99

[Cann360]

Thank you. I did a ton of reading of reviews and decided to go big and get the best out of the 3 (Turtle beaches/ Tritton and of course Astros). hopefully i get them within a week, as ill be sitting alot the next week (had knee surgery today XD)

[kbman99]

Ouch that sounds like it hurts o.O
Well feel better and have fun with your new headset :D
~kbman99

[kbman99]

Heres a pic of the Custom Tag I will be getting

http://forums.astrogaming.com/attachment.php?attachmentid=23&stc=1&d=1260555057

[ASTRO Warblade]

Nice tag design! I'd almost lay the white asterisk above all the layers to have it stand out. Or have it in the standard Red. =P

[kbman99]

Nice tag design! I'd almost lay the white asterisk above all the layers to have it stand out. Or have it in the standard Red. =P

What do you mean the asterik?
The star at the top corner?

[ASTRO Warblade]

What do you mean the asterik?
The star at the top corner?

LOL, sorry, yes, the star. I always think it's an asterisk cause it's so small (and one of my favorite bands uses an asterisk in their name). =P

[ASTRO Warblade]

Oh, and for the OP, the Customer Service team should be able to help you out. They'll be able to look up your order and see what possibly when wrong.

Let us know how it goes!

[kdhickey]

thats a sick custom tag

[ASTRO stanimal]

new here, just bought a pair of the a40's. I have a question tho, I didn't receive a confirmation email on my purchase so I emailed customer service about it. It also did give me an "unable to make purchase" msg after confirmation, yet my credit card has a charge for the amount. Anybody ever have this happen before? Thanks!

Hi Cann360,

If you've sent something to our Support Team, then that's the best thing to do. They should be in touch with you very soon with an answer.

- ASTRO Stanimal

[kbman99]

thats a sick custom tag
Thanks and also the custom tag looks more HD, but since this pic is over the file size its a little bit blurred. Also for Warblade do you know where I can find a way to use the 'Bucket' icon to fill in the spaces to make like the 'a' for ASTROS a different color because I have been looking and can't find it :/
~kbman99

[ASTRO Warblade]

What program are you using? With photoshop, you should be able to select a specific color, and then just edit the "mask" for that particular layer. For example, the A is typically black. Open it up in photoshop, use "Select>Select Color Range" then click on the black of the "astro A". That will now be highlighted. From there you can go to "Image>Adjustments>Replace Color"

[Little Miss BR]

ouch, good luck with your purchase!
Welcome to the forums, we're glad to have you! =)

And that's a really awesome custom tag, looks great. =)

[Cann360]

Little bit of an issue :(, so i talked to customer service and they said the transaction didnt go through because I may have put a number in wrong, anyway my credit card company has taken the amount and locked that off from use as credit. Astro gaming said its a type of hold on the account that usually takes 48 hours to clear up and wonderful capital one is asking me to have the seller contact them :(. So until i get this straightened out no headset for me :(

[ASTRO stanimal]

Hi Cann360,

We apologize any about delay you're experience, we're working on a solution and will get you taken care of ASAP.

- ASTRO Stanimal

[kbman99]

I'm so sorry this happened to you =[
I'm glad none of this happened to me :O
The only thing that is wrong for me is that I haven't yet got a tracking number for my custom tag that I bought over the weekend. Hopefully I get it soon or I'll call customer support.

[ASTRO stanimal]

I'm so sorry this happened to you =[
I'm glad none of this happened to me :O
The only thing that is wrong for me is that I haven't yet got a tracking number for my custom tag that I bought over the weekend. Hopefully I get it soon or I'll call customer support.

Hi kbman99,

Custom Tags generally have a 1-2 day turn around for printing. You should receive a shipment notification soon!

- ASTRO Stanimal

[Cann360]

Ok my credit card finally cleared up :). So now to think about getting one of the system w/ 12ft cord + side clips or waiting a week getting the same + the battery hmm ;)

[kbman99]

Stanimal I have just one question. If I had the order made on Saturday a bit after 5:00 would the tags still be printing or no and since I live in Florida generally how long does shipping take for the tags since they are not shipped from the HQ or whatever in California. Where are the tags shipped out from anyways?
Ow ya and I'm glad you have got it all worked out with the credit card company :D
~kbman99

[ASTRO stanimal]

Stanimal I have just one question. If I had the order made on Saturday a bit after 5:00 would the tags still be printing or no and since I live in Florida generally how long does shipping take for the tags since they are not shipped from the HQ or whatever in California. Where are the tags shipped out from anyways?
Ow ya and I'm glad you have got it all worked out with the credit card company :D
~kbman99

Hi kbman99,

The tags would have printed on Monday or Tuesday and shipped out that same day. Depending no the shipping service you used, you'll receive your tags on or around the Estimated Shipping Arrival Date that you got in your shipping confirmation email.

If you have any more questions, email our Support Team (http://www.astrogaming.com/support) with your order # and we'll answer your questions.

- ASTRO Stanimal