View Full Version : Customer Support Phone number
Why do you guys not have a phone number with customer support!?!?!?! I am sick and tired of getting the work around with "Cory" not getting anywhere waiting a whole day for a simple reply to not solve anything!!!!
Alpha I Omega
05-13-2010, 01:22 PM
Why do you guys not have a phone number with customer support!?!?!?! I am sick and tired of getting the work around with "Cory" not getting anywhere waiting a whole day for a simple reply to not solve anything!!!!
It's on the Support page, but they will just tell you to email them.
What is your problem? maybe we can help you?
I called the number it wants you to leave a message. Astro should have live people to talk to even if its 1-3 people. I had a problem with my mic. I could not hear people unless I put the output on xbl to speakers only, but the mic worked. Then a couple days later it worked for a like an hour. Now it does not work, and now my mic does not work at all. I tried shutting everything off, unplugging the cables and plugging them back in the whole nine yards and I can not get the mic to work. When I had problems hearing people I could hear myself when I talked into the mic, I cant hear myself either. So my best guess would be I have a bad wire going from my mixamp to xbox controller, and I think my mixamp or headset/mic has a problem. I also was having problems being "verified" I guess you can say because I did not have my invoice number and I forgot the email address I used.
ASTRO Warblade
05-13-2010, 01:37 PM
As ASTRO Gaming is primarily an internet based company, it only makes sense that the Support is done online as well.
ASTRO Support via online helps for keeping track of all the requests that come in. Currently it's a small team handling this, and they would probably be overwhelmed by phone calls to a Support Number, and you would just receive a busy signal with no way of leaving a message or randomly be able to speak to a live person.
Now that being said, yes, there is sometimes a delay in being able to get back to customers right away, but they try to get back to the customers in the same order they receive these requests. Typically the response time is within 24-48 hours. It sounds like you've been waiting just around that time, but getting a little hot headed about it. I understand that you are probably having issues that you would want resolved right away, but please be patient.
-ASTRO Warblade
Going on 4 business days trying to resolve this.
ASTRO Warblade
05-13-2010, 02:02 PM
. I also was having problems being "verified" I guess you can say because I did not have my invoice number and I forgot the email address I used.
This could be a problem as well, as any warranty work needs to be done with the registered owner of the headset/mixamp.
It's kinda like the way the Health Care system works in the US (bad way to put it, but it works). You can walk into a hospital and request treatment, but if you don't have the insurance paperwork that has all your info, you're either not serviced (Kaiser) or you pay a lot of money to be treated. =P (We all need to move to Canada, eh?)
SocksWthSandals
05-13-2010, 02:09 PM
This could be a problem as well, as any warranty work needs to be done with the registered owner of the headset/mixamp.
It's kinda like the way the Health Care system works in the US (bad way to put it, but it works). You can walk into a hospital and request treatment, but if you don't have the insurance paperwork that has all your info, you're either not serviced (Kaiser) or you pay a lot of money to be treated. =P (We all need to move to Canada, eh?)
or just do what a lot of........ well im not going to say........ that would be rude of me.......... but just go into the ER and they have to treat you, then when you get the bill you just dont pay it and they cant do anything about it.
id still move to canada!
sorry that was way off topic haha
Well I gave him my address and my last name that should be more than enough information to find my invoice number. But whatever I get it now customer support is not Astros priority.
ASTRO stanimal
05-13-2010, 03:25 PM
Well I gave him my address and my last name that should be more than enough information to find my invoice number. But whatever I get it now customer support is not Astros priority.
Hi Nate,
I beg to differ, we strongly believe our customers are our priority. We apologize about the delay in getting back to you. I've located your case # and have had the case's priority bumped so you should be receiving a response shortly.
We appreciate your patience. If you have any questions, please let me know via PM.
- ASTRO stanimal
Ok, so I can see Astro not getting live customer service by phone anytime soon. BUT, what about getting online support with chat? That would be much more effective then what is being used now. This experience makes me want to never buy anything from Astro.
ASTRO stanimal
05-16-2010, 01:34 PM
Ok, so I can see Astro not getting live customer service by phone anytime soon. BUT, what about getting online support with chat? That would be much more effective then what is being used now. This experience makes me want to never buy anything from Astro.
Hi Nate,
We're very sorry that you're frustrated with our service. We are definitely researching various Live Chat options and are seeing if it'll be the right fit for us. Moving and setting up a system like that without taking the time to get it right would only hurt customer support.
If you are having any issue getting in touch with our Support Team, please PM me and I'll be happy to help.
Cheers,
- ASTRO stanimal
Trentanian
07-27-2010, 06:03 PM
i agree, i get a brand new system and wont use it because my voice doesnt even get broadcasted to xbox live. now im waiting for a response for up to 2 days. just send me a replacement wire or tell me what i need to do already
Hi Nate,
I beg to differ, we strongly believe our customers are our priority. We apologize about the delay in getting back to you. I've located your case # and have had the case's priority bumped so you should be receiving a response shortly.
We appreciate your patience. If you have any questions, please let me know via PM.
- ASTRO stanimal
Astros customer support is outstanding, just hang in there chief.
ghueni whale
08-03-2010, 10:11 PM
Hi Nate,
We're very sorry that you're frustrated with our service. We are definitely researching various Live Chat options and are seeing if it'll be the right fit for us. Moving and setting up a system like that without taking the time to get it right would only hurt customer support.
If you are having any issue getting in touch with our Support Team, please PM me and I'll be happy to help.
Cheers,
- ASTRO stanimal
skull candy has a live chat service and it is very effective i don't know if you want to contact them and ask them about it
Statik Selekta
09-17-2010, 02:27 PM
Customer support lines are very expensive for company's unless they are done outside of the United States I.E. China, India and the like.. Personally speaking I understand why they have kept it strictly online-email based..
That being said maybe down the road as they grow a lack of live telephony support will change..
Powered by vBulletin® Version 4.1.10 Copyright © 2012 vBulletin Solutions, Inc. All rights reserved.