New here - question

[Thrillamanjaro]

Hey, my name is Matt and I just got my a40's in the mail this week... I absolutley love them - big step up from my Turtle Beach x1's that I had been using for about a year prior to.

I've been using my a4o's for a few days... and it was brought to my attention that my mic outputs an annoying hum while I'm in game ( I can actually see that my mic is outputting sound, even while I'm not taliing ) .. I can't hear anything, but everyone I'm in the party with says it is super annoying... I read the trouble shooting and it didnt solve anything. Has anyone else had htis problem? Any help is greatly appreciated.

[Bravo]

I've found that it comes and goes.

One known fix is to use batteries instead of using USB power. Try that out, see if it makes a difference, it may be worth investing in rechargables if you dont already have them for a digital camera or something.

Alternatively, you can change the USB power source. If you currently use your 360, try using a laptop to power the mixamp. Personally, this is what I do if teammates complain about any humming.

Best of luck good sir, and power cycling everything is sometimes even enough to do it.

[ASTRO stanimal]

Hi Thrillamanjaro,

If Bravo's suggestions don't work, please use our official Astro Gaming Support (http://www.astrogaming.com/support/) page to contact us and we'll be glad to help you with your question.

- ASTRO Stanimal

[Thrillamanjaro]

Yeah, tried all that... I've pretty much narrowed it doen to it being responsible from me plugging in the audio inputs into the tv... I even tried using the headphone jack from my tv... So, I;m not sure what the case is... if I have faulty wires, or a mixamp... tried emailing Astro to re-open my claim... waiting to hear back. Thanks for the tips though Bravo, congrats on Anaheim.

[ittekimasu]

I hear that if you have batteries inside while connected via USB and the batteries are fully charged it could do it. Try taking the batteries out.