Xbox 360 Voice Problem

[ConkerSquirel]

Hello,

i've received my Astro A40 Audio System monday evening and god i love them they are great for gaming and i also like to listen with them to music (but gotta turn of dolby if i do else the sound sounds weird) but now to my problem yesterday i was playing with some friends on xbox (first test on xbox with my new A40) but i kinda noticed their voices were very quiet (was hard to hear them) even when i put the balance to 85% (something like that :P) voice and 15% game i still had hard time hearing them and turning up the master volume will make them be heard better but then ill get deaf from the game itself because it will be TO LOUD then

hope anyone can help me with this problemn

[ConkerSquirel]

bump bump bump

[ConkerSquirel]

no1? really want to fix this problem! its anoying me alot

[BiG_JoHnN]

just mess around with the master and balance knobs. i usually have it about 85 master, and 95 balanced to voice. so the game is loud and so is voice, but thats when i play with friends. i leave it 50-50 when i play solo.
and go to your preference voice on your guide, and see if that volume is set up high.

[ConkerSquirel]

just mess around with the master and balance knobs. i usually have it about 85 master, and 95 balanced to voice. so the game is loud and so is voice, but thats when i play with friends. i leave it 50-50 when i play solo.
and go to your preference voice on your guide, and see if that volume is set up high.

voice is on 10 so i expect it to be loud but it aint but ill try what u say if thats to loud then ill try messing arround with some sound settings

[Aznkid90]

I also have the same problem as you. It brothers me when I can't hear my friends and I have to change the settings on the mixamp.

[ASTRO stanimal]

Hi Aznkid90 and ConkerSquirel!

If you are looking for technical support on any of our ASTRO Gaming products (A40 Headset, Mixamp, travel gear, etc), please use our official Astro Gaming Support (http://www.astrogaming.com/support/) page to contact us.

We ask you to go through that webpage for any technical questions or concerns only because it would actually be a better experience for you. This way, we can get back to you quickly, keep track of everything, and provide you with the best possible support experience.

- ASTRO Stanimal

[Riptide360]

I too am having this problem. My squad mates and I play XBOX 360's Bad Company and Battlefield 1943 using Turtle Beach X3s. I liked the X3's easy voice volume control wheel at the bottom of my XBOX 360 controller and I like the wireless setup. Went to take my X3 off my head and the cheap plastic around the metal band cracked making the speaker flop on one side of my head. Gluing failed and instead of going to the Turtle Beach X41 (after read bad reviews on Best Buy's site) I came across the Astro A40 with Mix Amp and decided to give it a whirl. I liked the packaging, all the necessary cables for XBOX360, PS3 and PC and the quality feel of the hardware.

Got the A30's delivered a day early thanks to great Customer Service at Astro and speedy UPS making a local Silicon Valley delivery. Took them out for Thursday's game night.and off the bat I ran into the same issue with my teammates voices being too quiet and the game noise being too loud, no matter how I mixed it on the Mix Amp. I finally had to go into Battlefied 1943's setup and turn down the music to be able to hear my team mates (but as soon as guns fire or bombs drop their voices get drowned out.

I tried both the MP3 audio connector and the RCA cable connectors. I'm going to try TOS optic connection once my digital audio adapter for my XBOX 360 arrives (I guess you need the XBOX 360 Ultimatte to get that adapter inculded). The RCA cable works much better with the mixer, but I will still say that voices are to quiet! My team mates say they hear me fine. It is just me that can't easily hear them anymore.

I'll try TOS and if that doesn't work any better I'll contact TS, but since I see others having the same issue it would be great to know if TS was able to solve your problems too.

I do hope Astro does add a TS forum. If they are worried about bad reviews they could limit access to that forum to just customer's with registered emails that purchased the headphones. It would be great to have a dedicated TS person answering TS questions. EASEUS.COM does a great job of moderating their forums and they are a drive partitioning chinese company. I know Astro could also provide top notch TS in forums as well as the royal treatment for customers that call.

thanks,

Riptide360

[Akuma2004hc]

I have the exact same problem as you guys. Riptide pretty much explained it perfectly. Even with Voice set to 10 on the dashboard, and the voice output set to all 3 settings, I still cannot hear my friends clearly. It just seems like I have to have my game sound relatively low to hear voices decently..which kinda defeats the purpose of the Astro's. I tried lowering te master volume of the Bad Company 2 demo for example and then messing with the mixamp, but even then the voices were simply not loud enough.

What bugs me even more is that when I hear people talking without the mic cord plugged into the mixamp, they are loud and much more clearer. It isnt till I actually connect the mic that the voices become low and muffled. Really sucks as everything else is TOP NOTCH. Ive already contacted customer support. Keep me updated fellas.

EDIT: I already run an optical cable setup. It's not that.

[PwnShop]

Have you tried setting the XBoX Voice Preference to only output voice into the speakers, not headset or both? Chat should be louder when only the Speaker Output option is selected. Selcting "Both" may cause issues with the included mic.

[ASTRO stanimal]

Hi guys,

Sorry to hear about your issue. It'd be best if you actually contacted our Support Team (http://www.astrogaming.com/support) with this issue, explaining to them everything you posted here.

One suggestion before you approach them to ensure that under Xbox Guide -> Settings -> Preferences -> Voice, you check "Play Through Headset".

If that doesn't fix it, just give them a shout.

Hope this helps!

- ASTRO Stanimal

[ASTRO stanimal]

I do hope Astro does add a TS forum. If they are worried about bad reviews they could limit access to that forum to just customer's with registered emails that purchased the headphones. It would be great to have a dedicated TS person answering TS questions. EASEUS.COM does a great job of moderating their forums and they are a drive partitioning chinese company. I know Astro could also provide top notch TS in forums as well as the royal treatment for customers that call.


Hi Riptide360,

To answer your question, we've researched this and found that the logistics of adding and coding a support system on our forums wouldn't be cost effective, especially since we already have a support system in-place.

Our staff would respond to forum posts just as quickly as they do via email, basically making all the effort and costs of forum support lose all value. You may think it'll be quicker and more efficient when really, it'd be the same and probably even more troublesome or frustrating.

Hope this helps to explain a few things,

- ASTRO stanimal

[KrazyKidd1]

Hello,

i've received my Astro A40 Audio System monday evening and god i love them they are great for gaming and i also like to listen with them to music (but gotta turn of dolby if i do else the sound sounds weird) but now to my problem yesterday i was playing with some friends on xbox (first test on xbox with my new A40) but i kinda noticed their voices were very quiet (was hard to hear them) even when i put the balance to 85% (something like that :P) voice and 15% game i still had hard time hearing them and turning up the master volume will make them be heard better but then ill get deaf from the game itself because it will be TO LOUD then

hope anyone can help me with this problemn


Hope I don't have the same problem. I just ordered my ASTRO A40's on the 24th.

[Riptide360]

Stanimal - Thanks for the quick response and tip on Voice settings. Proof that you guys are doing fine moderating the forums unofficially.

It took me a bit to find where the Voice Settings on an XBOX 360 are it so I thought I'd post the steps for anyone else following along.

To set your XBOX 360 Voice Settings:

- Hold the middle "X box "logo guide button on your Xbox 360 controller until your console powers on.
- Press it a second time to bring up the mini navigation guide windows.
- Press the right D-Pad button twice to get to the settings window.
- Choose Preferences (NOT SYSTEM SETTINGS, Console - they both have different audio choices)
- Choose Voice.
- Set Volume to 10, Set Voice Output to "Play through headset"

If the Voice Ouptut settings are grayed out you may not have the correct audio cables connected. In my case I use a HDMI cable to connect my XBOX 360 to my HD LCD, and for now I use the RCA cables that came with the A30 to connect the audio outputs of my TV to the Mix Amp.

I'll be switching to TOS from the XBOX 360 directly to the Mix Amp once I get the adapter to add a digital audio output on my XBOX 360 (I found out that my Sharp Aquarius TV's TOS conenctor can't convert HDMI to Digital Audio Ouptut, it can only convert component analog across the TOS).

I went through these steps and have setup Bad Company to where I can talk to my teammates successfully. I did have to go into the game's settings and lower the games music level. I'm guessing I'll have to do this for each game I play. It's an extra step over the Turtle Beach, but manageable for now.

As for something positive - I do like the quality of the Astro headset much more than the Turtle Beach X3. I don't worry about the band cracking since you use a quality metal cylinder to connect the ear pieces to the head band.

Thanks for the help Stanimal, Akuma2004hc, Pwnshop!

Rip

[ASTRO stanimal]

Here to help. :)

- ASTRO stanimal

[Jason1087]

I have the exact same problem and I just got my headset today. Everything is plugged in is right and I changed my voice output to all three options and felt that putting it as both made it a bit clearer to hear. One thing I noticed is that this muffled voice from people sounds like when you take out the wired microsoft headset out of your controller. Doing this would make the in game voice chat come out from the tv speakers. This sounded exactly like what I was hearing from my headset and vise versa.

[Perogie 99]

If you are having problems hearing peoples voices in cod go into a game, press start, go to options, then turn down the game volume below half. This will make it so you can have a 50/50 balance. Let me know if it helps.

[Jason1087]

If you are having problems hearing peoples voices in cod go into a game, press start, go to options, then turn down the game volume below half. This will make it so you can have a 50/50 balance. Let me know if it helps.

It helps a little bit, it doesn't hide from the fact that it's still muffled. It not even as clear as the wired headset when you hear the in game voice chat in that.

[ASTRO stanimal]

It helps a little bit, it doesn't hide from the fact that it's still muffled. It not even as clear as the wired headset when you hear the in game voice chat in that.

Hi Jason1087,

Could be an issue with your controller cable. Why don't you contact our Support Team for some troubleshooting. They can replace something if need be.

- ASTRO stanimal

[kindredmachine]

Exact same problem here. I ordered the A40 2011 edition with Carrying bag, 2 sets of custom tags, extra optimal cables, battery pack etc... (around $400 total) and from day 1 the incoming voice chat on XBL is so quiet it's almost unusable. I have to crank the mix knob to about 95% voice which of course makes the controller buzzing noticable and degrades game audio quality.

FYI: I'm running an optical cable directly from the xbox 360 and also tried it directly out of the back from a 50" Samsung LED TV... same issue in both cases so it's not the cable. I also have the voice in preferences up to 10 and set to "headset only".

I wish Astro would just come right out and say if this is actually an "issue" with the headset that can be fixed (improperly balanced mix amps maybe?) or if this is simply the way they were designed (design flaw?). I am working with the support team but they don't actually tell you one way or another. I think with all of the people that have reported this issue along with Astro obviously using the headsets in-house, they should know how they are "suppose" to sound with games like Halo Reach or COD and let oy uknow if what we're expereincing is actually a problem with our products.

[ASTRO Warblade]

I've personally gamed on at least 50-75 different A40 units with voice chat (at tournaments, conventions, friend's houses etc.), and have not once experienced this "muffled" chat sound you guys are experiencing. To say it's a design flaw would be incorrect, as that's not how the MixAmp should be working (it provides great, clear chat).

I have read about some people having problems with various things, but the percentage of those who have problems with the gear comprise of a very small percentage of the MixAmp's in the wild.

In any case, the Support Team would be more than willing to take a look at your MixAmp/Audio System if you think there may be an issue with it.


-ASTRO Warblade

[kindredmachine]

I've personally gamed on at least 50-75 different A40 units with voice chat (at tournaments, conventions, friend's houses etc.), and have not once experienced this "muffled" chat sound you guys are experiencing. To say it's a design flaw would be incorrect, as that's not how the MixAmp should be working (it provides great, clear chat).

I have read about some people having problems with various things, but the percentage of those who have problems with the gear comprise of a very small percentage of the MixAmp's in the wild.

In any case, the Support Team would be more than willing to take a look at your MixAmp/Audio System if you think there may be an issue with it.


-ASTRO Warblade

That's really good to know! If the new cables that are coming don't fix the issue than maybe it's the mixamp itself...

I first used the A40s this year at E3 at the Ghost Recon Kiosks and was really impressed with the sound quality. We didn't use the chat function though so I wasn't sure if my home set was working the way it was meant to (with voice having to crank up to 95+%). If we can get this issue worked out, I'm sure we'll order more sets to replace all of the Tritons here.

[AcIdC0R3]

That's really good to know! If the new cables that are coming don't fix the issue than maybe it's the mixamp itself...

I first used the A40s this year at E3 at the Ghost Recon Kiosks and was really impressed with the sound quality. We didn't use the chat function though so I wasn't sure if my home set was working the way it was meant to (with voice having to crank up to 95+%). If we can get this issue worked out, I'm sure we'll order more sets to replace all of the Tritons here.
Have you been in touch with our Support Team (http://support.astrogaming.com/en/new_case) yet. If not you should do so as to get your Astro gear working. They'll be able to get you squared away.

[Insannne]

I'm having this exact problem, someone please help me, i cant talk to anyone. :/

[Insannne]

and my splitter isint working its almost like my voice has joined the game volume, so i turn it over to voice, and it just take the whole volume out.

[LuNaTiiK]

and my splitter isint working its almost like my voice has joined the game volume, so i turn it over to voice, and it just take the whole volume out.

Make sure that you have set your voice to play through "Headset Only" in your voice settings.