Astros on backorder or getting an update??

[Its LucKStrucK]

So I was about to order some astros today and noticed they wont ship till the 8th anyone know anything about this if it is an update to the hardware or something?

Thanks
-LucKStrucK

[ASTRO Warblade]

Just an time when it's out of stock until the next shipment comes in. They'll be shipping out again very soon.

[Its LucKStrucK]

do you think they will be getting anything updated or is just every headset sold out?

[Its LucKStrucK]

and also I live in vegas how long do you think it will take to get here if I just get ground shipping?

[ASTRO Warblade]

It ships out from San Francisco, so I would imagine it only takes 1-2 days to Vegas.

[Its LucKStrucK]

ok cool thanks

[Cartel-Cashflow]

when are the y adapters getting in or can somone send me one for free i have been waiting for ages

[ASTRO Warblade]

do you think they will be getting anything updated or is just every headset sold out?
Sorry, didn't see this question. The A40 headsets are all the same packaging. If you buy something like the CTS, Upper Playground, MLG, or Metal Gear Solid editions, well they just have the speaker tags that come in a separate box.

The A40 headphones are currently in stock and available to order, but if you're needing to purchase the MixAmp (to connect the A40 headphones to the Xbox, PS3, or PC for the Dolby Headphone technology), well that's out of stock until this Monday, March 8th.

[ASTRO Warblade]

when are the y adapters getting in or can somone send me one for free i have been waiting for ages
The Y-Adaptors should be back in stock and ready to order on March 15th.

[Cartel-Cashflow]

can i get that shipped for free and only pay for shipping once if i order the mixamp now becuase i want to set up the headset with my AD700s and HD555s

[ASTRO Warblade]

No, you would unfortunately have to pay for the shipping at the time you placed the order for the Y-Adaptor. The MixAmp is actually currently out of stock as well (and expected to be back in stock on March 8th), so you would really only be waiting another 7 days for the Y-Adaptor.

[Cartel-Cashflow]

No, you would unfortunately have to pay for the shipping at the time you placed the order for the Y-Adaptor. The MixAmp is actually currently out of stock as well (and expected to be back in stock on March 8th), so you would really only be waiting another 7 days for the Y-Adaptor.

how much is shipping to the 12159 area code?

[AcIdC0R3]

Why did they tell me they were shipping out on the 5th then? It sounds like they had a recall or something. Maybe the old ones were failing and so they pulled them. Or, are they really selling that many that they can't even keep supplies stocked? That can't be right. I just happened to stumble across this site by mere chance. Unless I had not read a review on the X41's I would never had known about Astro. Sounds like the marketing department is falling short. uh ohhhh........ Thank goodness I didn't pay for overnight shipping or I would have been seriously out the money. I sure hope on the 9th I get an email with a tracking number in it.

hmmmm......:mad:

[ASTRO stanimal]

Why did they tell me they were shipping out on the 5th then? It sounds like they had a recall or something. Maybe the old ones were failing and so they pulled them. Or, are they really selling that many that they can't even keep supplies stocked? That can't be right. I just happened to stumble across this site by mere chance. Unless I had not read a review on the X41's I would never had known about Astro. Sounds like the marketing department is falling short. uh ohhhh........ Thank goodness I didn't pay for overnight shipping or I would have been seriously out the money. I sure hope on the 9th I get an email with a tracking number in it.

hmmmm......:mad:

Hi AcIdC0R3,

To answer your concerns, it's simply customs delays that are holding things back. Trust me when I say we're frustrated beyond belief.

Things are progressing for an April 9th shipment of all orders.

If you have any other questions, let me know.

- ASTRO stanimal

[BOM The Hustler]

Im a little frustrated that they didnt ship on the 5th like stated however i thought that maybe they would have sent an email saying that there is a delay and will be going out on the 9th now. I guess maybe my view of customer service is a bit different but i understand things happen but coming from somebody in the customer service industry keeping your paying customers in the loop as to what is going on can solve a lot of the headaches when problems arise. I also like how they charge your card the second you place the order but they dont ship for a week and a half later. OH well i guess im just venting right now as ive been really saving hard to get them and now that i have the money and order i have to wait longer.

[AcIdC0R3]

I was just hoping to get it by my birthday, but I guess my birthday present will be a little late this year. Oh well...................:(

[Lucas]

how about having a broken mic, and clan tryouts on Wednesday so i got the 3rd day shipping on my headsets, which is now pointless.

[AcIdC0R3]

You should see if they can reinburse you for a different shipping because I know 3-day shipping is quiet pricy.

[Ajking]

Ahh shiping problems i see..
Yea 3-day shipping is pricy and hey i think you will get your money back if you dont get it in 3 days.
I hope when i order my astros all these delays would be fine cause i wanna get them before i leave the country for a while

[AcIdC0R3]

Today is the 9th. Lets hope they ship out today...I have my email software on full alert right now waiting for that special email with a tracking number in it. tick tock, tick tock...

[Lucas]

Today is the 9th. Lets hope they ship out today...I have my email software on full alert right now waiting for that special email with a tracking number in it. tick tock, tick tock...

you read my mind! lol

[ASTRO Warblade]

The orders usually ship out in the afternoon (when it gets delivered to UPS). At that point, the numbers are all crunched, then shortly after, between 6pm-8pm (Pacific), the shipping notification emails are sent out with the tracking numbers. Be on the look out tonight! =)

[AcIdC0R3]

Okay, thanx.

[FCFlyer8]

Product page still says Apr 9th.... but still no email....

[AcIdC0R3]

He said we won't get the emails until tonight.

[Coastee23]

They way I looked at it is when get them when we get them. I'm sure if there is a delay it's out of there hands we all need to chill.....

[BOM The Hustler]

acording to the a40 page it now says expected to ship week of 4/12. If this is being postponed again im cancelling my order. Im sick of waiting and the worst part is they take the money and then is it and wait. Im dont playing this game. Ill go play with the x41's or something instead. This is rediculous.

[Coastee23]

Wow so impatient........

[teck]

It's not about being impatient, it's the fact that people get mad because the money has already been taken out of their accounts or charged to their credit cards. Not only that some people actually got 3 day shipping or the all important next day shipping.

[Coastee23]

I hear you on the money thing.... But what you gonna do? Like I said I'm sure it's not there fault!

[teck]

As long as I get my A40's I will be happy I already waited 1 week whats one more :D.

[BOM The Hustler]

Well when it was supposed to be a birthday present for a nephew that has his birthday this coming monday it is kind of a big deal.

[twilightsamurai]

mixamps are being held up in customs... should ship next week.

should be all good - give it a moment... now if we were waitin' for a month.. then that would be reason to holler.

for now....just sit back.. play some bayonetta... you'll be fine. ;)

[fortnyte]

I've been waiting since 3/27 for my A30 system to ship. This is unacceptable.

[Alpha I Omega]

mixamps are being held up in customs... Should ship next week.

Should be all good - give it a moment... Now if we were waitin' for a month.. Then that would be reason to holler.

For now....just sit back.. Play some bayonetta... You'll be fine. ;)
oh noez the world iz goingz to end!!one111!one

[FCFlyer8]

I've been waiting since 3/27 for my A30 system to ship. This is unacceptable.

I too have been waiting since 3/27... The waiting sucks, but the fact that no one from the company contacts you to let you know the shipping is delayed. If I had not checked the product page I would've never known there was a delay to 4/9 or now 'expected week of 4/1

Funny thing is I have claim in, and my rep didn't even bother to send me a heads up. Held up in customs? Is that what's really going on? Or is there something else we don't know about?

I still have my email that says the product will ship on 4/5, but nothing else. They had no problem taking my money, but don't have the integrity to keep their customers in the loop? Where's the customer service?

[ASTRO Warblade]

I too have been waiting since 3/27... The waiting sucks, but the fact that no one from the company contacts you to let you know the shipping is delayed. If I had not checked the product page I would've never known there was a delay to 4/9 or now 'expected week of 4/1

Funny thing is I have claim in, and my rep didn't even bother to send me a heads up. Held up in customs? Is that what's really going on? Or is there something else we don't know about?

I still have my email that says the product will ship on 4/5, but nothing else. They had no problem taking my money, but don't have the integrity to keep their customers in the loop? Where's the customer service?
There's no hidden agenda going on, the MixAmp to be restocked are held up by the US Custom's agency.

Every order that's been delayed should have been sent out this following email. Perhaps it's sitting in your spam folder or you mistakenly deleted it.


Hello,

We are writing to let you know the current status of your order. We have been in constant contact with our Shipping Agents; however, we are experiencing further delays retrieving the MixAmps from Customs. We really can’t apologize enough, and we definitely appreciate your patience during this somewhat frustrating time. We know they’ve gotten into the US, and we wait each day for their arrival into the warehouse. We promise, just as soon as we’ve got them, they’re turning around and heading to you. As soon as your package ships you should receive an email with a tracking number from UPS which will allow you to check the status of your order. If you would like to cancel your order at any time before it ships, please let us know as soon as possible and we will begin the refund process.

Apologies again on the delay of your ASTRO Gaming experience, and thanks for your support-

If you are still unhappy with this delay, it clearly states that you can contact our Support Team (http://www.astrogaming.com/support/) to do a refund.

[BOM The Hustler]

any update on the status of the mixamps?

[jnisbet26]

im getting nervous about my I order I placed on Friday after seeing how long you have been waiting.

[Lucas]

i mean back to back delays are not something that would cause me to cancel my order, because regardless, the A40 headsets are something i want.

i'm not hard up for cash so it really doesnt bother me that they take the money upfront..

if it is so painful to your wallet that they take your money and havent sent the item yet, maybe you shouldnt be buying $250+ headsets?

i do however, feel like astro should do something to boost the customer morale a bit, maybe a free, or discounted set of tags, to boot for the double delay...

[mr2324jgf]

i mean back to back delays are not something that would cause me to cancel my order, because regardless, the A40 headsets are something i want.

i'm not hard up for cash so it really doesnt bother me that they take the money upfront..

if it is so painful to your wallet that they take your money and havent sent the item yet, maybe you shouldnt be buying $250+ headsets?

i do however, feel like astro should do something to boost the customer morale a bit, maybe a free, or discounted set of tags, to boot for the double delay...

Being a customer service pro, I happen to agree. A token of gratitude for great customers is great customer service. I realize, myself, that the delays are not Astro's fault. Well I would hope not anyways... I myself would appreciate full disclosure on exactly why they are "stuck in customs" but would settle for some customs tags for free as well.

[teck]

I would also have to agree that sometimes things are just completely out of CS control. Unfortunatly or fortunatly US Customs has got tighter and we all know why. I wouldn't mind getting a set of custom tags for free either :D. Remember it's better to lose $25.00 for each customer than to have to refund $250.00+ for unhappy customer returns.

[Alpha I Omega]

I would also have to agree that sometimes things are just completely out of CS control. Unfortunatly or fortunatly US Customs has got tighter and we all know why. I wouldn't mind getting a set of custom tags for free either :D. Remember it's better to lose $25.00 for each customer than to have to refund $250.00+ for unhappy customer returns.

agreed, even a 25% discount on any item excluding a headset/MixAmp/Audio system would be nice(im specifically looking at the Blackbird mount for my wall)

[Fatal]

I would just like to hear how the mixamp situation is going... I'm not too worried about free stuff or making it up to the customer even though it would be nice, I just would like to hear how it is coming, i've been reading for the last few days and there is a fair amount of people who are just kind of being left in the dark. Anyways, any new information would be great, thanks guys.

[AcIdC0R3]

I've had dealings with US Customs on several occasions when I would overnight a part from over seas for a computer build. Usually US Customs take about 12 to 16 days. Which in our case is about on cue, as I ordered mine on 3/31/2010. So real soon here I'm guessing we'll see some shipments go out. Don't hold me to that but that's just been my past experience with Customs.

Cheers...

[BOM The Hustler]

I sent an email to astro support and they said since it is the US customs holding it up its not their fault so there is nothing in there policy to compensate the paying customer.

[SocksWthSandals]

I sent an email to astro support and they said since it is the US customs holding it up its not their fault so there is nothing in there policy to compensate the paying customer.

yea. its really not astros fault that customs is f-ing it up. i think everyone needs to cut them a tiny bit of slack, but not too much ;)

[ASTRO stanimal]

Thanks sockswithsandals!

Hey guys, just an update. Hopefully tomorrow everything can go out. Not making any promises but that's a good possibility.

Trust me when I say we want to these in as much as you do and we absolutely appreciate the patience.

Keep being awesome,

- ASTRO stanimal

[jnisbet26]

You keep being awesome

[teck]

Thanks sockswithsandals!

Hey guys, just an update. Hopefully tomorrow everything can go out. Not making any promises but that's a good possibility.

Trust me when I say we want to these in as much as you do and we absolutely appreciate the patience.

Keep being awesome,

- ASTRO stanimal

Thanks for the info hope to be gaming with my new a40's this weekend. :D

[Demolition Squid]

I see that it says black a40s wont ship tell the week of 4/19. So does that mean if i ordered mine over a week ago and was waiting for the mix amps to come in I have to wait even longer?

[teck]

I see that it says black a40s wont ship tell the week of 4/19. So does that mean if i ordered mine over a week ago and was waiting for the mix amps to come in I have to wait even longer?

Where did you see that I just went to the headset system page and there is no such date?

[AcIdC0R3]

It also seems that the A40 system's ship date is no longer red flagged. Maybe they got in. Let's hope so....

[teck]

It also seems that the A40 system's ship date is no longer red flagged. Maybe they got in. Let's hope so....
Yes lets hope so happy gaming for all of us that have been waiting patiently.

[Demolition Squid]

huh the black color astro red flag disapperaed also... Hopefully that's good news and i wont have to wait.

[AcIdC0R3]

huh the black color astro red flag disapperaed also... Hopefully that's good news and i wont have to wait.

I just looked and the red flag for the black A40 headset is still there.

[teck]

Seems that for the headset alone there is still a flag. There is no flag for the Complete Audio Systems though.

[Demolition Squid]

Yeah its only on the headset not the audio system, so I hope that the audio system wont be delayed.

[Alpha I Omega]

just saw this on the astro twitter account:
ASTRO Stock Update (US): MixAmps are back in stock and shipping first thing tomorrow! Sorry for the delay and thanks for the patience. :)
Astro Gaming Twitter Account (http://twitter.com/ASTROGaming)

[Lucas]

sweet 9 lb 5 oz baby jesus in the manger lit by the north star thank you baby jesus fo blessing us with thine mixamp


/thread

[Alpha I Omega]

NM lol complete fail post, please delete this post...