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IVI E G A T O N
10-14-2009, 06:10 PM
Hey everyone, I just got my mixamp in today and after a few minutes of gaming and exploring I noticed that my balance knob makes EVERYTHING quieter when turned to the voice side and EVERYTHING gets louder when it is turned to the game side. I tried this both in game chat and party chat and I'm wondering if this is normal or if I have a faulty product. It seems to me that if I were to turn the knob more to the voice side, the voice would get louder and game would get quieter but this is not the case... and yes I have the 2.5mm connected to my controller. Please help!
ASTRO stanimal
10-14-2009, 06:48 PM
Hi IVI E G A T O N,

If you are looking for technical support on any of our ASTRO Gaming products (A40 Headset, Mixamp, travel gear, etc), please use our official Astro Gaming Support page (http://www.astrogaming.com/support) to contact us.

We ask you to go through that webpage for any technical questions or concerns only because it would actually be a better experience for you. This way, we can get back to you quickly, keep track of everything, and provide you with the best possible support experience.

Cheers,

- ASTRO Stanimal
kILLDR3n
10-14-2009, 07:38 PM
Well for one make sure your voice chat is set to headset instead of speakers. If its on speakers its recognized as game audio.
IVI E G A T O N
10-14-2009, 08:11 PM
If I do that then I hear no voice at all... maybe my 2.5mm cord is faulty?
IVI E G A T O N
10-15-2009, 01:47 PM
Support told me to set voice settings to "Play through headset", but when I do this i can't hear any voice in game or party chat... Any ideas till support can get back to me? I don't have batteries in it, could that be it? It's plugged up by usb now w/ no batteries but thats the only thing i can think of...
kILLDR3n
10-15-2009, 10:36 PM
Support told me to set voice settings to "Play through headset", but when I do this i can't hear any voice in game or party chat... Any ideas till support can get back to me? I don't have batteries in it, could that be it? It's plugged up by usb now w/ no batteries but thats the only thing i can think of...

Well I don't use batteries and I don't see that as a problem. Something is definitely not working properly with either the mixamp or cables or headset.